StratMeta Preorder Information
How existing preorders work
StratMeta no longer accepts new preorders. This page explains the production-batch process for customers who placed a preorder previously. Existing orders continue to be supported.
Paid at checkout
Payment was taken when the preorder was placed.
Made in a batch
Your item was assigned to a supplier production run.
Order updates
We provide updates as your existing preorder progresses.
What does “preorder” mean?
Previously, customers could order selected product options that were not held in stock. Those items were ordered through a supplier production batch rather than dispatched immediately.
Each existing preorder relates to the exact product options originally selected, such as colour, size and print placement. New preorders are no longer available.
What happens to an existing preorder?
Your order follows these production and fulfilment stages:
Order placed and paid
Payment was taken when the preorder was placed. The selected product option was assigned to its production batch.
Preorder added to a batch
Orders for the relevant product were collected before the batch was submitted. Preorder items were not held in stock for immediate dispatch.
Batch submitted to the supplier
After the ordering window closed, StratMeta submitted the batch to the supplier and provided an update.
Production
The supplier prepared and produced the items. Production times could vary by product and supplier availability.
Arrival and order preparation
Once the batch arrived at StratMeta, items were checked and prepared for dispatch.
Dispatch
A shipping confirmation is sent when an order is dispatched, with tracking information where available.
How long will my existing preorder take?
Preorders may take longer than in-stock purchases because items are produced after the supplier batch is submitted.
Any estimated dispatch date is a guide based on supplier lead times. If a significant delay affects your order, StratMeta will contact you.
Why did StratMeta use production batches?
Batch production previously allowed a wider choice of products, colours and sizes while limiting unnecessary stock and overproduction. StratMeta has since stopped accepting new preorders.
Can I cancel or return an existing preorder?
If you want to cancel an existing preorder before dispatch, contact StratMeta as soon as possible.
Placing a preorder does not remove your statutory rights. Standard, non-personalised products purchased online can normally be cancelled within the applicable cancellation period. Personalised or custom-made products may be excluded from change-of-mind cancellations.
Your rights relating to faulty, damaged or incorrectly described products are not affected.
How will I be kept updated?
- An order confirmation after your payment was accepted
- An update when the batch order is placed with the supplier
- A shipping confirmation when your order is dispatched
- Tracking information where available