Terms and Conditions

01.About these terms

These Terms and Conditions (“Terms”) govern your use of the StratMeta website, purchases from StratMeta Shop and professional services supplied by StratMeta.

By using this website, you agree to the sections concerning website access and acceptable use. By placing a product order, you agree to the Terms that apply to that purchase.

Professional services cannot be purchased directly through StratMeta Shop. Submitting an enquiry or discussing a possible project does not create a contract. A service contract is formed only after the scope, fees and other relevant terms have been agreed in writing.

In these Terms, a consumer means an individual acting mainly for purposes outside their trade, business, craft or profession. A business customer means someone purchasing mainly for business or professional purposes. Some legal rights described below apply only to consumers.

Our Refund and Cancellation Policy forms part of these Terms. Personal data is handled in accordance with our Privacy Policy.

02.About StratMeta

This website is operated by STRATMETA LTD, trading as StratMeta. We are registered in England and Wales under company number 16354896.

You can contact us through our contact form or by emailing contact@stratmeta.co.uk.

03.Who can place an order or engage our services

You must be at least 18 years old to enter into a professional service agreement with StratMeta.

If you are under 18, you may purchase ordinary, non-age-restricted products from StratMeta Shop only with the permission of a parent or guardian and using a payment method that you are authorised to use.

By placing an order while under 18, you confirm that you have this permission. We may refuse or cancel an order if we reasonably believe that the payment method has been used without authorisation or that appropriate permission has not been given.

If you contact us or enter into an agreement on behalf of a business or another organisation, you confirm that you have authority to act for and bind that organisation.

You are responsible for ensuring that the information you provide, including your name, contact information, delivery address and project details, is complete and accurate.

04.Product orders and contract formation

Product information and prices displayed on the website are an invitation to place an order. When you submit an order, you are offering to purchase the selected products on these Terms.

Payment is normally taken when you place the order. A contract is formed when payment has been accepted and we send an order confirmation accepting your order.

If we cannot accept all or part of an order after payment has been taken, we will contact you and offer an appropriate refund, including any delivery charge attributable to goods we cannot supply, or another lawful remedy where applicable.

All products remain subject to availability. We may place reasonable limits on quantities, withdraw products or correct genuine errors before accepting an order.

05.Stocked, made-to-order and historic preorder products

Our shop includes products held in stock and products made after an order is accepted. Made-to-order and print-on-demand goods may be printed, embroidered or otherwise prepared by a fulfilment partner. StratMeta remains the seller responsible for your order, delivery and statutory consumer rights.

Choosing an existing design, colour, size or standard print option from our catalogue does not automatically make an item bespoke or personalised. Standard catalogue products generally retain the cancellation rights described in our Refund and Cancellation Policy, even if production begins after purchase.

Where a product is genuinely made to your individual specifications or clearly personalised, the statutory change-of-mind cancellation exception may apply. Any relevant distinction will be made clear before purchase. Your rights regarding faulty, incorrect or misdescribed goods remain unaffected.

We are not currently offering new preorders. Any historic preorder remains subject to the terms agreed when it was placed and all applicable statutory rights. We will contact affected customers about material changes to any agreed delivery arrangements.

06.Prices, shipping charges and payment

Shop prices are displayed in pounds sterling (GBP). StratMeta is not currently VAT-registered, so we do not add VAT to the prices shown. We will update this information if our tax position changes.

Applicable delivery charges, including any rate calculated for made-to-order goods, and any discounts will be shown before you commit to payment. The confirmed checkout total is the amount payable for your order. Delivery offers and free-shipping thresholds apply only where expressly shown at checkout.

Online payments may be processed securely by Stripe or PayPal, depending on the method selected at checkout. In-person payments may use Zettle or another method offered at the point of sale. We do not store complete card numbers or card security codes.

Professional services are quoted and invoiced separately. Their fees, deposits, payment stages and payment methods are set out in the applicable written project terms.

If we identify an obvious price or listing error before acceptance, we may ask whether you wish to proceed at the corrected price or cancel without charge. If payment has already been taken and we cannot accept the order, we will refund the affected payment.

07.Delivery, availability, risk and ownership

We currently deliver shop products to addresses within the United Kingdom. Available delivery or collection options and their charges are presented during checkout. Some products may be dispatched separately when an order contains different fulfilment types.

Delivery estimates are estimates unless a particular delivery date or period has been expressly agreed. Unless we agree otherwise, goods must be delivered without undue delay and within 30 days of the contract being formed. If delivery is delayed, your remedies under applicable consumer law are unaffected. We will give you relevant updates and explain your available options.

Please check your delivery details before payment and contact us promptly if you discover a mistake. Address changes may not be possible once an order has been dispatched, but this does not remove our legal responsibilities.

Where we arrange the delivery, the goods remain at our risk until they are physically received by you or a person you nominate, other than the delivery carrier. Different rules can apply if you independently commission a carrier we did not offer. Ownership passes once payment has been made in full.

08.Cancellations, returns, refunds and your rights

For most standard goods bought online, consumers may cancel without giving a reason from contract formation until 14 days after receipt. Where goods within one order arrive separately, the period normally ends 14 days after receipt of the final item. You must tell us before that period expires and normally return the goods within a further 14 days.

Standard made-to-order and print-on-demand products are not automatically exempt. An exception may apply to goods genuinely made to your individual specifications or clearly personalised. These exceptions do not affect your rights if goods are faulty, damaged, incorrect or not as described.

For qualifying full-order change-of-mind cancellations, we refund the product price and the cost of our least expensive standard delivery option. Return postage is generally the customer's responsibility where this was explained before purchase. We cover reasonable return costs for faulty, damaged or incorrect goods. Refund timing, any lawful deductions for excessive handling, and the procedure for notifying us are detailed in our Refund and Cancellation Policy.

Goods must be of satisfactory quality, fit for purpose and match their description. Nothing in these Terms limits your rights or remedies under consumer protection law.

09.Digital products and downloads

Where we offer digital content for immediate download or access during the statutory cancellation period, we will ask for your express consent before supply begins and ask you to acknowledge that beginning the supply will cause your cancellation right to end.

If the required consent and acknowledgement are not obtained, immediate access will not be provided during the cancellation period.

Digital content must match its description, be of satisfactory quality and be fit for any particular purpose made known and agreed before purchase. Your statutory remedies are unaffected.

10.Professional service enquiries and agreements

Professional services may include web design, UX/UI work, software development, technical consulting, maintenance and agreed retainers.

These services cannot be purchased directly through StratMeta Shop. To discuss a project, you must contact us by email, through our contact form or through another agreed communication method.

An enquiry, initial conversation, estimate or discovery discussion does not commit either party to proceed and does not create a service contract.

Before work begins, we will normally confirm the agreed scope, deliverables, exclusions, fees, payment schedule, dependencies and expected timetable in a written quotation, proposal, statement of work or service agreement.

A service contract is formed as specified in the accepted written project terms. Any required deposit or initial payment will be identified in those terms.

If written project terms conflict with these general Terms, the written project terms will apply to that project to the extent of the conflict.

We will provide services with reasonable care and skill. You agree to provide information, materials, decisions, access and feedback reasonably required to complete the work.

A delay in receiving required information, content, access, feedback or approval may affect the agreed timetable. We will explain any material effect on timing or cost.

Requests outside the agreed scope may require a separate quotation, revised timetable or written change approval. Hosting, domains, licences, platform subscriptions and other third-party costs are included only where the written project terms expressly say so.

Charges for completed work, agreed project stages or services already supplied are subject to the applicable written agreement and your statutory rights. These Terms do not exclude remedies where services are not performed with reasonable care and skill.

11.Cancellation rights for consumer service clients

Most StratMeta professional services are intended for businesses. A person engaging StratMeta mainly for their business or professional activities is a business customer and does not normally receive the statutory 14-day consumer cooling-off period.

If an individual enters into a service agreement mainly for personal purposes, and the agreement is concluded remotely by email or another form of distance communication, they will normally have a 14-day cancellation period beginning when the service contract is formed.

We will not begin work for a consumer client during that period unless the client expressly asks us to start early. Accepting these general Terms, sending an enquiry or making a payment does not, by itself, constitute that request.

If a consumer expressly requests an early start and then cancels before the service is complete, they may be required to pay a proportionate amount for work supplied up to the time of cancellation.

If the service is fully performed during the cancellation period, the cancellation right will end only where the consumer expressly requested the early start and acknowledged that the right would end once the service was fully performed.

Business-client cancellations are governed by the applicable quotation, proposal, statement of work or service agreement.

12.Intellectual property and client materials

Unless stated otherwise, website content—including StratMeta branding, product designs, graphics, photographs, illustrations, written content and website materials—is owned by or licensed to STRATMETA LTD and is protected by intellectual-property law.

You may use the website for lawful browsing and purchases. You must not copy, reproduce, modify, publish, sell, distribute or commercially exploit our content without prior written permission, except where permitted by law.

Ownership and permitted use of professional project deliverables will be set out in the written project terms. Unless those terms say otherwise, no ownership transfer or continuing licence takes effect until all amounts due for the relevant work have been paid.

Third-party software, fonts, stock assets, open-source code, platforms and other licensed materials remain subject to their own licence terms and do not transfer to the client beyond the rights permitted by those licences.

Where you provide text, images, logos, data, software or other materials, you confirm that you own them or have the necessary permission for StratMeta to use them for the agreed work. You remain responsible for their legality and accuracy.

13.Acceptable website use

You must use this website lawfully and must not:

• Attempt to gain unauthorised access to systems, accounts or data
• Introduce malware, malicious code or harmful technology
• Interfere with the operation, availability or security of the website
• Use automated tools to scrape, harvest or extract website content or data without permission
• Use the website for fraud, impersonation, harassment or other unlawful activity
• Infringe our rights or the rights of another person or organisation

14.Website information, availability and external links

We take reasonable care to keep website information accurate. Product images and colours may display differently depending on lighting, photography and device settings, but products will remain subject to their written description and your statutory rights.

General website content is provided for information only and is not a substitute for professional advice tailored to your circumstances. This does not affect any advice or deliverable we expressly agree to provide under a professional service contract.

We do not guarantee that the website will always be uninterrupted or error-free. We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.

The website may link to third-party websites or services. We are not responsible for their content, availability or practices. A link does not necessarily mean that StratMeta endorses the third party.

15.Refusing, suspending or cancelling an order or service

We may lawfully refuse, suspend or cancel an order or service where reasonably necessary, including where:

• A product or service is unavailable
• Payment is declined, reversed or remains overdue
• Information provided is materially incomplete or inaccurate
• We reasonably suspect fraud, misuse or unlawful activity
• An obvious pricing or product-information error has occurred
• A person behaves abusively, threateningly or unlawfully towards StratMeta or its providers
• Continuing would breach the law, third-party rights or a provider’s binding requirements

Where appropriate, we will explain the reason and refund amounts paid for goods or services that will not be supplied. We will not refuse service for an unlawful or discriminatory reason.

16.Our responsibility to you

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited.

Nothing in these Terms excludes, restricts or takes away a consumer’s statutory rights.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable when the contract was formed.

If you use a consumer product or service for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, opportunity, goodwill or business interruption, to the extent permitted by law.

Liability relating to professional services supplied to a business customer may be further addressed in the applicable written project terms. To the extent permitted by law, StratMeta is not responsible to a business customer for indirect or consequential loss or for loss of profit, revenue, anticipated savings, goodwill or business opportunity.

If circumstances outside our reasonable control materially affect delivery or performance, we will tell you and take reasonable steps to minimise disruption. This does not remove any mandatory right to a refund, cancellation or other legal remedy.

17.Changes to these Terms

We may update these Terms when our services, business practices or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.

Updated Terms apply to future website use, orders and service agreements. A contract already formed will remain governed by the version accepted when that contract was made unless a change is required by law or is expressly agreed with you.

18.Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, this does not remove any mandatory protection provided by the law where you live. You may bring legal proceedings in the part of the United Kingdom in which you live.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction unless the applicable written project terms state otherwise.

We encourage you to contact us first so that we can try to resolve any concern or dispute directly.