Terms and Conditions

1. About these terms

These Terms and Conditions (“Terms”) govern your use of the StratMeta website, purchases from StratMeta Shop and professional services supplied by StratMeta.

By using this website, you agree to the sections concerning website access and acceptable use. By placing a product order, you agree to the Terms that apply to that purchase.

Professional services cannot be purchased directly through StratMeta Shop. Submitting an enquiry or discussing a possible project does not create a contract. A service contract is formed only after the scope, fees and other relevant terms have been agreed in writing.

In these Terms, a consumer means an individual acting mainly for purposes outside their trade, business, craft or profession. A business customer means someone purchasing mainly for business or professional purposes. Some legal rights described below apply only to consumers.

Our Refund and Cancellation Policy forms part of these Terms. Personal data is handled in accordance with our Privacy Policy.

2. About StratMeta

This website is operated by STRATMETA LTD, trading as StratMeta. We are registered in England and Wales under company number 16354896.

You can contact us through our contact form or by emailing contact@stratmeta.co.uk.

3. Who can place an order or engage our services

You must be at least 18 years old to enter into a professional service agreement with StratMeta.

If you are under 18, you may purchase ordinary, non-age-restricted products from StratMeta Shop only with the permission of a parent or guardian and using a payment method that you are authorised to use.

By placing an order while under 18, you confirm that you have this permission. We may refuse or cancel an order if we reasonably believe that the payment method has been used without authorisation or that appropriate permission has not been given.

If you contact us or enter into an agreement on behalf of a business or another organisation, you confirm that you have authority to act for and bind that organisation.

You are responsible for ensuring that the information you provide, including your name, contact information, delivery address and project details, is complete and accurate.

4. Product orders and contract formation

Product information and prices displayed on the website are an invitation to place an order. When you submit an order, you are offering to purchase the selected products on these Terms.

Payment is normally taken when you place the order. A contract is formed when payment has been accepted and we send an order confirmation accepting your order.

If we cannot accept an order after payment has been taken, we will contact you and refund the amount paid for the products we cannot supply.

All products remain subject to availability. We may place reasonable limits on quantities, withdraw products or correct genuine errors before accepting an order.

5. Preorders and batch-produced items

Some products are offered through a preorder or batch-production system. Payment is taken when the preorder is placed, and the selected item is included in an upcoming supplier batch.

Preorder items are not held in stock and are not available for immediate dispatch. Any estimated dispatch date shown is based on the supplier information available at the time and is a guide rather than a guaranteed delivery date.

If a material delay affects your preorder, we will provide a revised estimate and explain the options available to you.

Purchasing through the preorder system does not remove your statutory cancellation or return rights. A standard product does not become personalised merely because it was ordered through a production batch. Different rules may apply where an item is genuinely made to your individual specifications or clearly personalised.

6. Product prices and payment

All prices are shown in pounds sterling. StratMeta is not currently registered for VAT, so VAT is not added to our prices.

Any applicable delivery charge will be shown before you submit your order. The final amount displayed at checkout is the amount payable for that product order.

Online shop payments are processed by Stripe. In-person product payments may be processed through Zettle where that option is offered. We do not store your full card number or card security code on our systems.

Professional service fees are not charged through the shop checkout. Service pricing, deposits, payment stages, payment methods and due dates will be stated in the relevant quotation, proposal, invoice or service agreement.

If a product has been listed at an obviously incorrect price, we may contact you before accepting the order. You may confirm the order at the correct price or cancel it for a full refund.

7. Delivery, risk and ownership

We currently deliver physical products to UK addresses unless otherwise agreed in writing.

Delivery estimates and charges are shown during the ordering process. Unless we agree a different delivery period with you, including a longer period for a preorder, we will deliver within the timeframe required by applicable consumer law.

Please provide a complete and accurate delivery address. Contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order has entered fulfilment.

For consumer orders, responsibility for the goods passes to you when they are delivered into your physical possession or to a person you have identified to receive them. Ownership passes once full payment has been received.

8. Cancellations, returns and consumer rights

Consumers purchasing online normally have the right to cancel most standard product orders from the date the contract is formed until 14 days after receiving the goods, without giving a reason.

After notifying us of a cancellation, you must normally return the goods within 14 days. The conditions, return process, refund timing and responsibility for return costs are explained in our Refund and Cancellation Policy.

Change-of-mind cancellation rights may not apply to certain items, including products made to your individual specifications or clearly personalised products. Any applicable exception will be identified before you order.

Products must be of satisfactory quality, fit for their normal or agreed purpose and match their description. Nothing in these Terms limits your legal rights where a product is faulty, damaged, incorrectly supplied or not as described.

9. Digital products and downloads

Where we offer digital content for immediate download or access during the statutory cancellation period, we will ask for your express consent before supply begins and ask you to acknowledge that beginning the supply will cause your cancellation right to end.

If the required consent and acknowledgement are not obtained, immediate access will not be provided during the cancellation period.

Digital content must match its description, be of satisfactory quality and be fit for any particular purpose made known and agreed before purchase. Your statutory remedies are unaffected.

10. Professional service enquiries and agreements

Professional services may include web design, UX/UI work, software development, technical consulting, maintenance and agreed retainers.

These services cannot be purchased directly through StratMeta Shop. To discuss a project, you must contact us by email, through our contact form or through another agreed communication method.

An enquiry, initial conversation, estimate or discovery discussion does not commit either party to proceed and does not create a service contract.

Before work begins, we will normally confirm the agreed scope, deliverables, exclusions, fees, payment schedule, dependencies and expected timetable in a written quotation, proposal, statement of work or service agreement.

A service contract is formed when the written project terms are accepted in the manner stated in those terms and any required deposit or initial payment has been received.

If written project terms conflict with these general Terms, the written project terms will apply to that project to the extent of the conflict.

We will provide services with reasonable care and skill. You agree to provide information, materials, decisions, access and feedback reasonably required to complete the work.

A delay in receiving required information, content, access, feedback or approval may affect the agreed timetable. We will explain any material effect on timing or cost.

Requests outside the agreed scope may require a separate quotation, revised timetable or written change approval. Hosting, domains, licences, platform subscriptions and other third-party costs are included only where the written project terms expressly say so.

Amounts properly due for completed work, completed project stages or services already supplied are not refundable except where required by law or the written project terms.

11. Cancellation rights for consumer service clients

Most StratMeta professional services are intended for businesses. A person engaging StratMeta mainly for their business or professional activities is a business customer and does not normally receive the statutory 14-day consumer cooling-off period.

If an individual enters into a service agreement mainly for personal purposes, and the agreement is concluded remotely by email or another form of distance communication, they will normally have a 14-day cancellation period beginning when the service contract is formed.

We will not begin work for a consumer client during that period unless the client expressly asks us to start early. Accepting these general Terms, sending an enquiry or making a payment does not, by itself, constitute that request.

If a consumer expressly requests an early start and then cancels before the service is complete, they may be required to pay a proportionate amount for work supplied up to the time of cancellation.

If the service is fully performed during the cancellation period, the cancellation right will end only where the consumer expressly requested the early start and acknowledged that the right would end once the service was fully performed.

Business-client cancellations are governed by the applicable quotation, proposal, statement of work or service agreement.

12. Intellectual property and client materials

Unless stated otherwise, website content—including StratMeta branding, product designs, graphics, photographs, illustrations, written content and website materials—is owned by or licensed to STRATMETA LTD and is protected by intellectual-property law.

You may use the website for personal, lawful and non-commercial purposes. You must not copy, reproduce, modify, publish, sell, distribute or commercially exploit our content without prior written permission, except where permitted by law.

Ownership and permitted use of professional project deliverables will be set out in the written project terms. Unless those terms say otherwise, no ownership transfer or continuing licence takes effect until all amounts due for the relevant work have been paid.

Third-party software, fonts, stock assets, open-source code, platforms and other licensed materials remain subject to their own licence terms and do not transfer to the client beyond the rights permitted by those licences.

Where you provide text, images, logos, data, software or other materials, you confirm that you own them or have the necessary permission for StratMeta to use them for the agreed work. You remain responsible for their legality and accuracy.

13. Acceptable website use

You must use this website lawfully and must not:

• Attempt to gain unauthorised access to systems, accounts or data
• Introduce malware, malicious code or harmful technology
• Interfere with the operation, availability or security of the website
• Use automated tools to scrape, harvest or extract website content or data without permission
• Use the website for fraud, impersonation, harassment or other unlawful activity
• Infringe our rights or the rights of another person or organisation

14. Website information, availability and external links

We take reasonable care to keep website information accurate. Product images and colours may display differently depending on lighting, photography and device settings, but products will remain subject to their written description and your statutory rights.

General website content is provided for information only and is not a substitute for professional advice tailored to your circumstances. This does not affect any advice or deliverable we expressly agree to provide under a professional service contract.

We do not guarantee that the website will always be uninterrupted or error-free. We may temporarily suspend access for maintenance, security, updates or circumstances outside our reasonable control.

The website may link to third-party websites or services. We are not responsible for their content, availability or practices. A link does not necessarily mean that StratMeta endorses the third party.

15. Refusing, suspending or cancelling an order or service

We may lawfully refuse, suspend or cancel an order or service where reasonably necessary, including where:

• A product or service is unavailable
• Payment is declined, reversed or remains overdue
• Information provided is materially incomplete or inaccurate
• We reasonably suspect fraud, misuse or unlawful activity
• An obvious pricing or product-information error has occurred
• A person behaves abusively, threateningly or unlawfully towards StratMeta or its providers
• Continuing would breach the law, third-party rights or a provider’s binding requirements

Where appropriate, we will explain the reason and refund amounts paid for goods or services that will not be supplied. We will not refuse service for an unlawful or discriminatory reason.

16. Our responsibility to you

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited.

Nothing in these Terms excludes, restricts or takes away a consumer’s statutory rights.

If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable when the contract was formed.

If you use a consumer product or service for commercial or business purposes, we are not responsible for business losses such as loss of profit, revenue, opportunity, goodwill or business interruption, to the extent permitted by law.

Liability relating to professional services supplied to a business customer may be further addressed in the applicable written project terms. To the extent permitted by law, StratMeta is not responsible to a business customer for indirect or consequential loss or for loss of profit, revenue, anticipated savings, goodwill or business opportunity.

We are not responsible for delay or failure caused by circumstances outside our reasonable control. If such circumstances materially affect an order or service, we will contact you and take reasonable steps to reduce the effect.

17. Changes to these Terms

We may update these Terms when our services, business practices or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.

Updated Terms apply to future website use, orders and service agreements. A contract already formed will remain governed by the version accepted when that contract was made unless a change is required by law or is expressly agreed with you.

18. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, this does not remove any mandatory protection provided by the law where you live. You may bring legal proceedings in the part of the United Kingdom in which you live.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction unless the applicable written project terms state otherwise.

We encourage you to contact us first so that we can try to resolve any concern or dispute directly.