Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the StratMeta website and any purchases, bookings, or orders made through it, including physical products (StratMeta Shop), digital services (StratMeta Services), and perishable food items (StratMeta Kitchen). By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must not use the site.

2. About Us

This website is operated by StratMeta Limited (“we”, “us”, “our”).

3. Scope of These Terms

These Terms apply to:

• purchases of physical products, including preorders and batch-order items
• digital and professional services (including web design, UX/UI, consulting, and retainers)
• food and perishable items sold under StratMeta Kitchen
• your use of our website content, features, and communications

Refunds, cancellations, and returns are governed by our Refund & Cancellation Policy, which forms part of these Terms. Your personal data is handled in accordance with our Privacy Policy.

4. Intellectual Property

All content on this website — including text, graphics, product images, photography, branding, logos, designs, illustrations, downloadable materials, and code — is owned by StratMeta Limited or licensed to us and is protected by intellectual property laws.

You may not copy, reproduce, publish, distribute, sell, or create derivative works from any website content without prior written permission, except where permitted by law.

5. Acceptable Use

• You must use this website lawfully and in a respectful manner.
• You must not attempt to gain unauthorised access to systems, accounts, or data.
• You must not scrape, harvest, or misuse content, listings, images, or data from this site.
• You must not use this site for fraudulent, harmful, or malicious activity, including introducing malware or attempting to disrupt service.

6. Orders, Preorders, Availability, and Acceptance

All products and services displayed on this website are subject to availability. We reserve the right to limit quantities, discontinue items, correct errors, or refuse/cancel an order where necessary.

Your order is an offer to purchase. A contract is formed only when we send you a dispatch confirmation (for physical goods) or written confirmation that we will begin providing services.

Preorder and batch-order items are subject to estimated dispatch times and supplier availability. Dispatch dates are estimates and are not guaranteed delivery dates.

7. Pricing, VAT, and Payment

Prices are shown in GBP and include VAT where applicable. Delivery charges (if any) are shown at checkout.

Payments are processed securely via third-party providers (for example, Stripe and PayPal). We do not store your full payment card details.

8. Delivery, Risk, and Ownership

Risk in physical goods passes to you when the goods are delivered to the address you provided. Ownership of goods passes to you once full payment has been received.

9. Services (Web, UX/UI, Consulting, Retainers)

Deliverables, timelines, scope, and payment terms for services may be confirmed in writing (for example, by email, proposal, or invoice). If there is any conflict between those written terms and these Terms, the written project terms apply.

When making a payment for services, you are expressly requesting StratMeta Limited to begin work immediately, including within any statutory cancellation period. You acknowledge that your right to cancel reduces in proportion to the work completed, and if the service is fully performed, you lose the right to cancel.

Payments for completed work, completed stages, planning, design, development time, or consultation are non-refundable, unless required by law.

10. StratMeta Kitchen (Food & Perishable Items)

Food and perishable items are time-sensitive and may be exempt from the 14-day cooling-off period due to their nature. Orders cannot be cancelled once preparation has begun.

If an item is supplied in an unsafe condition, contaminated, damaged in a way that affects safety/quality, or is not as described at the time of delivery or collection, please contact us as soon as possible so we can resolve the issue.

11. Website Accuracy and Information

We aim to keep website information accurate and up to date, but product descriptions, images, colours, availability, and other content may vary and may contain errors from time to time.

Information on this website is provided for general information only and should not be relied upon as professional advice. You should obtain appropriate advice for your circumstances where needed.

12. Right to Refuse Service

We reserve the right to refuse or cancel orders, bookings, or service requests where necessary, including in cases of suspected fraud, misuse, inaccurate information, or abusive behaviour towards our team.

13. External Links

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded. Nothing in these Terms affects your statutory rights as a consumer.

Subject to the above, we are not liable for indirect, incidental, or consequential losses arising from your use of this website or our services.

15. Changes to These Terms

We may update these Terms from time to time. Updated terms will be posted on this page with a revised effective/last updated date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales.